Refund Policy
Version 2026-06-17.v8 · Last updated 17 June 2026
This Refund Policy applies to paid subscriptions to DECID:R. We bill by invoice only and receive payment by bank transfer. Nothing in this policy reduces any non-excludable statutory right you have under the law of the country in which you contract.
1. 14-day refund window
If you are not satisfied with your first annual subscription, you may request a full refund within 14 days of your initial invoice date. This is the minimum window required by UK law for a digital subscription and applies to consumer and business buyers alike.
For consumers, the same 14 days also satisfies the cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By accessing the platform inside the 14-day window you expressly request that supply begins immediately.
2. How to request a refund
Email billing@decidr.live with your invoice number and reason for refund.
If the invoice is unpaid we will issue a credit note cancelling it. If the invoice has already been paid, we will refund the full amount by bank transfer to the originating account, normally within 10 business days of acknowledging your request.
3. Renewals and partial refunds
Annual renewals charged outside the initial 14-day window are non-refundable as a general rule. To avoid an unwanted renewal, contact billing@decidr.live before your renewal invoice is raised — cancellation stops future renewals but does not, by itself, trigger a pro-rata refund of the current term.
Outside the 14-day window we will consider pro-rata refunds in good faith, on a case-by-case basis, where the service has been materially unavailable or where exceptional circumstances apply.
4. Disputes
If you have a billing dispute, contact billing@decidr.live and we will work with you to resolve it. Nothing in this policy affects your non-excludable statutory rights.
Questions: legal@decidr.live. Billing: billing@decidr.live. Feedback: feedback@decidr.live. DECID:R is owned and operated by Decidr Ltd (company no. 17221542). Culture Gem Ltd and Inclusive Change Ltd are equal authorised distributors of the Service under licence. All intellectual property in DECID:R is retained by Jemma Davis. Registered correspondence address: 82, Suite A James Carter Road, Bury St. Edmunds, United Kingdom, IP28 7DE.