Terms of Service

1. Who can use the Service

You must be at least 18 and authorised to enter into agreements on behalf of any organisation you represent.

Accounts are personal to you. Sharing credentials, automating sign-ins, or letting another person sit your seat is not permitted.

2. Plans and access

Subscriptions are sold by licence period. Monthly licences renew every month and may be cancelled at any time effective at the end of the current month. Annual licences renew every 12 months and may be cancelled effective at the end of the current 12-month term. Custom multi-year licences are quoted and invoiced per engagement and do not auto-renew. Bronze is priced from £3,600 + VAT for a 12-month organisation-wide licence covering unlimited sessions, unlimited teams and unlimited facilitators; monthly and multi-year equivalents are quoted on request. Cancellation stops future renewals but does not by itself trigger a pro-rata refund of the current period.

Beta programme licences are time-boxed (typically 3 months), free or charged at a reduced nominal fee, and governed by the Beta Programme Terms at decidr.live/legal/beta-programme. Beta accounts may use the Service as much as they like during the trial period but lose access automatically when the trial ends unless converted to a paid licence.

Access is enforced by licence expiry date. When a licence expires, the account drops to a 7-day read-only grace window in which past reports remain viewable but no new exercises, sessions or scenarios may be started. After the grace window, access is fully revoked until a renewal invoice is paid or a new licence is issued.

The Scenario Builder is an optional Bronze add-on at £1,800 + VAT per year, billed alongside Bronze and auto-renewing on the same cycle. It is disabled by default; access is switched on once the add-on appears on your invoice. Cancelling the add-on stops future renewals but does not, by itself, trigger a pro-rata refund of the current term.

Silver and Gold are one-off bespoke engagements, not subscriptions. Each is quoted, scoped and invoiced per engagement and delivered as a fixed-scope piece of work. They do not auto-renew and do not by themselves grant ongoing platform access.

A one-off facilitated session of an existing scenario is available as a Bronze add-on at the rate published on the pricing page in force at purchase. Without an active Bronze subscription, a one-off session is scoped and quoted as a Silver or Gold engagement.

Facilitator session add-on (overage). Where you purchase a bundle of facilitated sessions and then run more sessions in the billing period than your bundle includes, each additional chargeable session is billed in arrears at 20% of the standard facilitator session fee in force at the time of use. We will email a warning to your billing contact when an overage invoice is raised, and the invoice will list each chargeable session with its date and reference. If you believe a session was billed in error, contact us within 14 days of the invoice date and we will review it in good faith.

Facilitator Academy seats are sold per named person at the rate published on the pricing page in force at purchase, with multi-seat discounts available. Seats are personal and non-transferable.

Demo seats are governed by the Demo Evaluation Licence and are non-transferable, non-commercial, and time-limited.

The features, prices, and inclusions of each plan are those described on the pricing page in force at the time of purchase.

3. Acceptable use

You agree to follow the Acceptable Use Policy. In summary: no real personal data of identifiable individuals, no live operational secrets, no reverse engineering, no resale, no use of the Service to make real-world enforcement, disciplinary, regulatory or HR decisions about a named person.

4. Your content and exercise data

You retain ownership of scenarios, decisions, debrief notes, and uploads you contribute. You grant us a limited licence to host, process, and display them solely to operate the Service for you and your team.

Aggregated, de-identified usage data may be used to improve scenarios and calibration. We do not use your exercise content, decisions, debrief notes, or uploads to train, fine-tune or evaluate any third-party AI model.

Scenarios authored in the Scenario Builder are private to the author's account by default. They become visible to other users only when you actively share them — with a specific linked person, with everyone in your workspace, or via an invite code you generate. Platform administrators employed by Decidr Ltd can also see authored scenarios for support, safety and abuse-investigation purposes (see the Privacy notice for our admin-visibility rules). Do not paste real personal data, client-identifying information, live operational secrets or anything you would not be willing to share with our support team into a scenario.

Self-service data export: while your account is active you can download a complete CSV of your account data — profile, sessions, decisions, reports and curated runbooks — at any time from /account/data-export. There is no limit on how often you can run an export.

4a. Feedback and bug reports

We invite feedback at two automatic points: after your first 30 days on the platform, and 30 days before your subscription renews. You can also submit feedback any time from /account/feedback, and report bugs from the 'Report a bug' button at the bottom-right of every signed-in screen.

Attaching a screenshot to a bug report is always optional. When you tick the box, the screenshot is uploaded to a private storage bucket visible only to platform administrators for triage, and is deleted with the report (see the Privacy Policy for retention specifics).

Feedback (in-app, by email, or on a call) is non-confidential unless you mark it so. You grant us a perpetual, royalty-free licence to use the substance of your feedback to improve the Service. We will not publicly attribute feedback to you or your organisation without permission, and we will never use feedback to single out individual employees inside your organisation.

5. Intellectual property

All intellectual property in DECID:R — including the scenario library, the decision-support framework presented as CLEAR Decision Loop, facilitator runbooks, calibration logic, exports, written content and brand — is owned by Jemma Davis. The Service is owned and operated by Decidr Ltd under licence from Jemma Davis, and is delivered to customers through Culture Gem Ltd and Inclusive Change Ltd as equal authorised distributors.

Your subscription grants you and your authorised users a limited, non-exclusive, non-transferable, revocable right to access and use the Service for internal training purposes only, in accordance with your plan. No other rights are granted by implication, estoppel or otherwise.

You must not, without a separate written agreement signed by Jemma Davis or an authorised representative of Decidr Ltd:

• copy, redistribute, sub-licence, white-label, resell or sub-contract use of the Service or its content;

• create derivative scenarios, runbooks, or training material based on or substantially derived from our scenario library or framework;

• deliver paid or commercial training, courses or consulting that teach the CLEAR Decision Loop framework or methodology to third parties;

• use the Service or its content to train, fine-tune, evaluate or benchmark any external machine-learning model;

• reverse engineer, decompile or extract scenarios from the Service.

Where you reference the framework or methodology in any external publication, presentation or training material, you must credit it as: 'CLEAR Decision Loop (CDL), © Jemma Davis, used under licence via DECID:R.'

6. AI-assisted output

Several parts of the platform are AI-assisted: debrief narrative and summarisation, runbook drafting, the in-exercise regulatory-impact check (which estimates likely regulator interest from your decisions), and — for Scenario Builder add-on customers — suggested decision branches, choices and outcomes that an author must accept, regenerate or discard before they are saved.

We make reasonable efforts to be accurate, but AI output is provided 'as is'. You are responsible for reviewing it before relying on it. AI output (including regulatory-impact estimates) is illustrative training content, not legal, regulatory, enforcement, medical or financial advice, and must not be presented as such.

Inputs to AI features are processed for that single response only and are not used to train third-party models.

7. Payments and billing

Paid subscriptions to DECID:R are billed by invoice only. Once you submit an activation request we issue an invoice to the billing contact you provide; access is granted immediately on submission and the invoice is payable by bank transfer within 30 days of issue.

Subscriptions are annual. Renewal invoices are issued before the renewal date and you may cancel renewal at any time by contacting us before the next invoice is raised. Cancellation stops future renewals but does not, by itself, trigger a pro-rata refund of the current term.

Where an invoice is unpaid more than 30 days after issue, we may suspend access after written reminders. All prices are quoted exclusive of VAT, which is added at the prevailing UK rate where applicable. For invoice queries, contact billing@decidr.live.

8. Refunds and cancellation

We offer a 14-day refund window on first-time annual subscriptions. If you are not satisfied, request a refund within 14 days of your initial invoice date and we will issue a credit note and refund any amount already paid in full. See our Refund Policy at decidr.live/legal/refund for full details.

Where you contract as a consumer, this window also satisfies your statutory right to cancel under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By starting to use the service inside that window you expressly request that supply begins immediately.

Annual renewals charged outside this window are non-refundable as a general rule, but we will consider pro-rata refunds in good faith where the service has been materially unavailable. To request a refund, contact billing@decidr.live.

9. Suspension and termination

We may suspend or terminate access for breach of these Terms, the Acceptable Use Policy, or applicable law. We will, where reasonably possible, give you notice and a chance to cure first.

Exercise data, debrief reports, curated runbooks and exports are available to you at any time while your account is active via the in-app Export functions (PDF, DOCX, CSV). You can also self-serve a complete CSV download of your account data from /account/data-export at any time, as often as you like, without raising a ticket.

We email you a heads-up before any auto-deletion (for example before a session report passes the 12-month retention window) so you have time to export anything you want to keep.

On termination we will stop billing further periods, retain only anonymised analytics, and — on written request received within 30 days of termination — assist you with a final export or with deletion of your identifiable exercise data. After 30 days, identifiable exercise data is auto-purged.

10. Service availability and warranties

We aim to keep the Service available, but we do not guarantee that access will be uninterrupted, timely, secure or error-free. Scheduled maintenance, third-party outages (hosting, identity, AI gateway) and emergency security work may interrupt access without notice.

To the maximum extent permitted by law, the Service is provided 'as is' and we exclude all implied warranties (including merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement). Nothing in this section limits your non-excludable statutory rights.

11. Liability

The Service is a training tool. To the maximum extent permitted by law, we exclude liability for indirect, consequential, or special losses, lost profits, lost goodwill, and decisions made in reliance on exercise output. Nothing limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

For paid subscribers, our total aggregate liability in any 12-month period is limited to the fees actually paid by you for the Service in that period.

For demo (free evaluation) users, because no fees are paid, our total aggregate liability is limited to a nominal sum of £10.

12. Changes

We may update these Terms. The current version is shown at the bottom of every page (currently version 2026-06-19.v10, last updated 19 June 2026). Material changes will require renewed acceptance.

13. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Questions: legal@decidr.live. Billing: billing@decidr.live. Feedback: feedback@decidr.live. DECID:R is owned and operated by Decidr Ltd (company no. 17221542). Culture Gem Ltd and Inclusive Change Ltd are equal authorised distributors of the Service under licence. All intellectual property in DECID:R is retained by Jemma Davis. Registered correspondence address: 82, Suite A James Carter Road, Bury St. Edmunds, United Kingdom, IP28 7DE.