Help and support

Giving feedback and reporting bugs

How to share quick feedback and how the bug-report button (with optional screenshot) works.

Sharing feedback

We ask for feedback at two points automatically: after your first 30 days on the platform, and 30 days before your subscription renews. Both arrive as a short email with a link to a rating and comment form. You can also visit /account/feedback any time to leave feedback off your own bat.

Reporting a bug

A "Report a bug" button sits at the bottom-right of every signed-in screen. Click it, tell us what happened, and optionally attach a screenshot — you can pick "just what's on screen" or "whole scrollable page". Screenshots are stored privately and only visible to the support team.

Reports drop into our admin inbox immediately and trigger an email to the support team.
You'll see a confirmation toast when it's been sent.
If you'd rather not attach a screenshot, untick the box before sending.

We never use feedback or bug reports to identify individual employees inside your organisation — they go to the product team to fix things and improve scenarios. Full details are in the Privacy Policy.

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