Requesting an invoice

DECID:R is invoice-billed rather than card-billed for most customers. Submitting an invoice request tells our admin team you want to convert, and we issue the paperwork.

How to request

• Open your dashboard — there's a persistent banner with the form.
• Fill in your organisation details, billing contact and PO reference if you use one.
• Submit. You'll get an automatic confirmation by email.

What happens next

• The admin team reviews and issues the invoice within one working day.
• Your account stays in the 3-day demo window until the invoice is approved.
• Once approved, the read-only restriction lifts and your full account opens.